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Thursday, October 11 • 12:00pm - 1:00pm
5 Star State of Mind FILLING

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A 2017 Bright Local study found that 97% of consumers read online reviews for local businesses. We live in a world where average star rating is the most important factor consumers look at when judging a local business on review sites. How can your business rise above the competition if you don’t have a perfect five-star rating today? It takes adopting a five-star state of mind – understanding how consumers use reviews, setting goals for customer service excellence, developing a strategy for dealing with customer feedback, and organically growing reviews. Your customers are already talking about your business online and shaping your reputation, whether you’re listening or not. It’s time to actively join the conversation, gain consumer trust, and stand out. In this session, learn from Yelp’s Local Business Partner – a digital-age marketer with 10+ years experience – about strategies that will empower you to better manage your online reputation.

Speaker
avatar for Christy Augsburger

Christy Augsburger

Yelp
As Seattle’s Local Business Partner, Christy is building a thriving network of local business owners by connecting with them and connecting them to each other. She is hosting a series of online and offline events to provide business owners with resources that help them succeed and... Read More →


Thursday October 11, 2018 12:00pm - 1:00pm
Galvanize- Harbor Room

Attendees (73)