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Melanie Penney

Premera Blue Cross
Customer Experience Design Researcher
Melanie Penney serves the Information Technology (IT) teams at Premera Blue Cross as a
Customer Experience Design Researcher. Coming from a behavioral health background,
Melanie went on to earn her Masters in Human Centered Design and Engineering at the
University of Washington. Her passion for healthcare and human behavior led her to Premera,
where she brings a customer-centered perspective to teams responsible for guiding patients
smoothly through the journey of health insurance.

My Speaker Sessions

Tuesday, October 9

1:00pm PDT